Terms of Service

Overview

Welcome to SilentFox Audio. This website is operated by SilentFox Audio. Throughout the site, the terms “we,” “us,” and “our” refer to SilentFox Audio.

SilentFox Audio operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these services to you.

These Terms of Service, together with any policies referenced on this website, describe your rights and responsibilities when you visit our website, use our services, or purchase products from us.

Please read these Terms of Service carefully. By visiting, interacting with, or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our website or services.

Section 1 - Access and Account

By using this website, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have permission from a parent or legal guardian to use this website.

To use certain parts of the website, including placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and other order-related details. You represent and warrant that all information you provide is correct, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

SilentFox Audio sells pro audio products, including audio cables, cable testers, accessories, and related products.

We make every reasonable effort to accurately display and describe our products, including product features, specifications, images, pricing, availability, and other details. However, we do not guarantee that all information on the website will always be complete, current, or error-free.

Product appearance, colors, packaging, and details may vary slightly from how they appear on your screen due to display settings, device differences, lighting, photography, renderings, or normal product updates.

We reserve the right to update, modify, discontinue, or limit the availability of any product at any time without notice. We may also limit quantities available for purchase by any person, business, geographic region, or jurisdiction.

Section 3 - Orders

When you place an order, you are making an offer to purchase. SilentFox Audio reserves the right to accept, decline, cancel, or limit any order for any reason at our discretion.

Your order is not accepted until we confirm acceptance and process payment. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order has been accepted or fulfilled.

We reserve the right to refuse, cancel, or limit orders that appear to involve fraud, unauthorized resale, inaccurate pricing, inventory errors, payment issues, suspicious activity, or other issues that may affect our business or customers.

If we cancel, modify, or decline an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time the order was placed.

Your purchases are subject to our Return & Refund Policy, Shipping Policy, and any other policies posted on our website.

Section 4 - Prices and Billing

Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed and shown in your order confirmation.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs duties, import fees, or other charges that may apply.

We are not responsible for typographical errors, pricing errors, product description errors, promotion errors, shipping charge errors, or inventory errors. If an error affects your order, we reserve the right to correct the error, cancel the order, or issue a refund.

You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases made through our store. You agree to promptly update your information so we can complete your transactions and contact you when needed.

You represent and warrant that any payment information you provide is true, correct, complete, and authorized for use by you.

Section 5 - Shipping and Delivery

Shipping and delivery terms are described in our Shipping Policy and any shipping information displayed at checkout.

Delivery dates and transit times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs processing, incorrect addresses, payment issues, force majeure events, or other circumstances outside our control.

Once an order is transferred to the shipping carrier, risk of loss may pass to the customer to the extent permitted by applicable law. If your order is damaged, lost, missing parts, or incorrect, please contact us so we can evaluate the issue and assist where possible.

Section 6 - Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase. Items sent back without first requesting a return may not be accepted.

Section 7 - Product Use

Our products are intended for normal pro audio, studio, live sound, broadcast, podcasting, home recording, installation, and related audio applications.

You are responsible for using our products safely, properly, and only for their intended purpose. SilentFox Audio is not responsible for damage, injury, equipment issues, signal problems, or other losses caused by misuse, improper installation, modification, abuse, neglect, improper storage, unauthorized repair, incompatible equipment, faulty equipment, or use outside the intended purpose of the product.

Section 8 - Warranty

Any product warranty offered by SilentFox Audio is separate from these Terms of Service and does not replace your rights under our Return & Refund Policy.

SilentFox Audio cables may be covered by a limited lifetime warranty against defects in materials and workmanship under normal use, as stated on the applicable product page or warranty policy.

Cable testers, electronic products, batteries, accessories, and other products may be covered by a limited warranty as stated on the applicable product page or warranty policy.

Warranty coverage does not apply to normal wear, cosmetic damage, misuse, abuse, modification, improper storage, unauthorized repair, accidental damage, damage caused by pets, damage caused by incompatible or faulty equipment, or damage caused by use outside the intended purpose of the product.

Section 9 - Intellectual Property

All content on this website, including but not limited to text, images, graphics, product names, logos, designs, icons, photos, videos, audio, product reviews, and the overall design, selection, and arrangement of the website, is owned by SilentFox Audio, its affiliates, or its licensors unless otherwise stated.

These Terms permit you to use the website for lawful personal or business shopping purposes only. You may not copy, reproduce, distribute, modify, display, publish, sell, resell, scrape, download, store, transmit, or exploit any part of the website or its content without our prior written permission.

SilentFox Audio names, logos, product names, designs, slogans, and related marks are trademarks or trade dress of SilentFox Audio or its affiliates or licensors. You may not use these marks without our prior written permission.

All other names, logos, product names, company names, trademarks, and service marks appearing on the website are the property of their respective owners.

Section 10 - Third-Party Tools and Links

Our website may include third-party tools, apps, services, payment processors, embedded features, or links to third-party websites.

We do not control and are not responsible for third-party websites, tools, services, content, policies, security, accuracy, or business practices. Your use of third-party services may be subject to their own terms and policies.

If you access third-party links or services through our website, you do so at your own risk.

Section 11 - Relationship with Shopify

SilentFox Audio is powered by Shopify, which enables us to provide our online store and related services. However, any sales and purchases you make through our store are made directly with SilentFox Audio.

By using this website, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and SilentFox Audio, including any injury, damage, loss, refund, return, warranty claim, or issue resulting from products or services purchased from SilentFox Audio.

You expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with SilentFox Audio.

Section 12 - Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Because our store is powered by Shopify, Shopify may collect and process personal information related to your access to and use of the website in order to provide and improve the services. Information you submit through the website may be transmitted to and shared with Shopify and other service providers as described in our Privacy Policy.

Section 13 - Feedback, Reviews, and Submissions

If you submit, upload, post, email, or otherwise provide reviews, feedback, suggestions, photos, videos, comments, ideas, proposals, or other content to us, you grant SilentFox Audio a worldwide, perpetual, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, display, and promote that content in connection with our business, website, marketing, customer service, and products.

You represent and warrant that you own or have all necessary rights to any content you submit, that your content is accurate to the best of your knowledge, and that your content does not violate the rights of any third party.

You agree that your submissions will not contain unlawful, abusive, defamatory, obscene, threatening, misleading, fraudulent, malicious, or harmful content. You may not submit content using a false identity or mislead us or others about the origin of the content.

We may, but have no obligation to, monitor, edit, refuse, or remove content that we determine violates these Terms or is otherwise objectionable.

Section 14 - Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, specifications, pricing, promotions, offers, shipping charges, delivery times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change, update, or cancel orders if any information on the website is inaccurate at any time without prior notice, including after you have submitted your order.

Section 15 - Prohibited Uses

You may use this website and our services only for lawful purposes.

You are prohibited from using the website or its content:

• For any unlawful, fraudulent, abusive, or malicious purpose
• To violate any international, federal, state, provincial, or local laws or regulations
• To infringe upon or violate our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
• To submit false or misleading information
• To upload, transmit, or distribute viruses, malware, malicious code, or harmful software
• To collect, scrape, or track the personal information of others
• To spam, phish, pharm, pretext, crawl, scrape, or interfere with the website
• To impersonate any person or entity
• To interfere with, bypass, or circumvent security features of the website or related services
• To reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our written permission
• To engage in activity that restricts or interferes with another person’s use or enjoyment of the website
• To engage in conduct that may harm SilentFox Audio, Shopify, our customers, or other users

We reserve the right to suspend, disable, terminate, or restrict access to the website or services if we determine that you have violated these Terms.

Section 16 - Automated Access and Agents

You may not use robots, spiders, crawlers, scrapers, data extraction tools, automated systems, artificial intelligence agents, or other automated or semi-automated methods to access, monitor, copy, scrape, interact with, or use the website without our prior written permission.

Any automated system or agent that accesses the website must clearly identify itself and comply with all technical restrictions, robots.txt instructions, security measures, and applicable laws.

You may not use automated tools to bypass CAPTCHAs, security measures, access restrictions, rate limits, or any other measures intended to protect the website or distinguish human use from automated use.

We reserve the right to block, restrict, limit, or terminate access by any automated system, agent, bot, crawler, scraper, or similar technology at our discretion.

Section 17 - Disclaimer of Warranties

The website, services, and information presented on or through the website are provided for general information and shopping purposes.

Except as expressly stated by SilentFox Audio, the website, services, and products are provided on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind, either express or implied.

To the fullest extent permitted by law, SilentFox Audio disclaims all implied warranties or conditions, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that the website will be uninterrupted, timely, secure, accurate, complete, or error-free. We do not guarantee that the products, services, or website will meet every expectation or requirement.

Some jurisdictions do not allow limitations or exclusions of implied warranties, so some of these disclaimers may not apply to you.

Section 18 - Limitation of Liability

To the fullest extent permitted by law, SilentFox Audio and its owners, employees, contractors, suppliers, service providers, affiliates, licensors, and partners shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages of any kind.

This includes, but is not limited to, damages related to lost profits, lost revenue, lost savings, loss of data, replacement costs, equipment damage, business interruption, loss of use, or any similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.

This limitation applies to claims arising from your use of the website, services, products purchased through the website, product performance, website errors, product information, or any other claim related to your use of the website or services.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

Section 19 - Indemnification

You agree to indemnify, defend, and hold harmless SilentFox Audio, Shopify, and our owners, employees, contractors, suppliers, service providers, affiliates, licensors, and partners from any losses, damages, liabilities, claims, demands, or expenses, including reasonable attorneys’ fees, arising out of:

• Your breach of these Terms of Service
• Your violation of any law or regulation
• Your violation of the rights of a third party
• Your misuse of the website, services, or products
• Any content, feedback, or submission you provide

We may control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in defending such claims.

Section 20 - Termination

We may terminate, suspend, disable, or restrict your access to the website or services at any time, with or without notice, if we believe you have violated these Terms or engaged in activity that may harm SilentFox Audio, Shopify, our customers, or others.

You will remain responsible for all amounts due up to and including the date of termination.

Sections that by their nature should survive termination will continue to apply, including sections related to intellectual property, feedback, privacy, disclaimers, limitation of liability, indemnification, governing law, and any other provisions that should reasonably survive.

Section 21 - Severability

If any part of these Terms of Service is determined to be unlawful, void, or unenforceable, that part shall still be enforceable to the fullest extent permitted by law. The unenforceable portion will be considered severed from these Terms, and the remaining provisions will remain valid and enforceable.

Section 22 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on the website, represent the entire agreement between you and SilentFox Audio regarding your use of the website, services, and products.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 23 - Assignment

You may not assign, transfer, delegate, or license these Terms or your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice.

Section 24 - Governing Law

These Terms of Service and any separate agreements whereby we provide services or products to you shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.

You agree that any dispute arising from these Terms, the website, or your purchase of products from SilentFox Audio shall be handled in the state or federal courts located in Connecticut, unless otherwise required by applicable law.

Section 25 - Changes to Terms of Service

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website after any changes are posted means you accept those changes.

Section 26 - Contact Information

Questions about these Terms of Service can be sent to us at:

SilentFox Audio
Email: info@silentfoxaudio.com